Warranty

Grenergy guarantees that its products, including LiFePO₄ batteries, are free from defects in material or workmanship for a period of 5 years from the shipment date, as determined by the AWB or B/L and/or the product serial number.
If the battery or any of its components are damaged due to defects in material or workmanship within the 5-year warranty period, Grenergy will provide either a repair or replacement free of charge. This applies to any issues arising from the product’s quality during the warranty period.

Warranty Exclusions

The manufacturer is not obligated under this limited warranty for products subjected to the following conditions (including but not limited to):
Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series or parallel) for desired voltage and capacity, or reverse polarity connections.

Environmental damage; inappropriate storage conditions as defined by Grenergy; exposure to extreme hot or cold temperatures, fire or freezing, or water damage.

Physical damage caused by collision or impact.

Damage resulting from improper maintenance; under- or over-charging the battery, dirty or corroded terminal connections.

Products that have been modified or tampered with in any way.

Products used for applications other than those for which they were designed, including repeated engine starts.

Products used with an oversized inverter/charger without using Grenergy's recommended surge-limiting devices.

Products used with equipment not compatible with the application, including air conditioners or devices with excessive startup current.